I spent a long time today on a chat with the customer service people at Apple Care. I have a few things that I needed assistance with regarding my account – one of them being that I’m finally switching from US to Canada. After 8 years of downloading all of our shows, apps and music I wanted to make sure I was doing the transfer properly.
I ended up having to get the assistance of two different people, and I was so impressed with their help and their patience. They went out of their way to make sure I understood what to do, and provided me with a lot of assurance that things were going the right way (there was more to it than just a country switch). Actually, every single time I’ve had to deal with Apple customer service (and I’ve done some really dumb things to my computer that I’ve had to humbly go in and get help with), they have always been so great about not only fixing the problem, but making me feel not embarrassed at all by whatever happened that led me to needing their assistance.
I am always so impressed with the random kindness of strangers. There is a lot of good and love out there and I’m discovering that as I focus on those things I’m attracting a lot more of it into my life. I left my chat session with a smile on my face, feeling deep gratitude for the way they had worked through my issue with me. My happiness moment.